Main Duties

•  Development and implementation of resource mobilization plan/techniques and guidelines.
• Review deposit performance report of branches and submit to the Director Branch Operation
• Lead the assessment and identification of key resource opportunity areas and manage relationship with corporate deposit customers.
• Monitor proper management of authorized signatories.
• Review new branch opening plan, monitor and coordinate new branch opening process and escalate issues as necessary.
• Review inspection and internal audit reports and follow-up the proper implementation of recommended measures/decisions.
• Attend and escalate complaints/inquiries from customers.
• Analyses customer complaints and inquiries and develop proposals for better customer service.
•  Receive instructions/inquiries related to customer account information from external and internal
• Stakeholders and confirm the response to the Director, Branch Operations.
• Supervise proper management of authorized signatories.
• Confirm account opening related to Ethiopian Commodity Exchange.
• Communicate and confirm lost instruments such as CPOs with branches and
• Receive information concerning delinquent/re-opening list of customers to branches and confirm the response to the Director, District and Branch Operations.

• Master’s degree in Management, Accounting and Economics or related field, with six (6) years of experience of which (2) years should be at supervisory position.

OR

• Bachelor’s degree in Management, Accounting and Economics or related field, with eight (8) years of experience of which (2) years should be at supervisory position.
• Full professional qualifications are desirable.
• Special Experience in branch banking will be an advantageous.